Shipping Policies
Shipping Options and Delivery Times
Mega Jewels offers shipping to a variety of destinations worldwide. The shipping options and estimated delivery times are as follows:
Standard Shipping: Estimated delivery time is 1-4 business days within the USA depending on the destination, and 5-10 business days during Holidays.
Express Shipping: Estimated delivery time is 1-7 business days.
Please note that delivery times may vary due to customs processing, local postal delays, or other unforeseen circumstances.
- A. Shipping Costs: Calculated based on the size, weight, and destination of your order. The shipping fee will be displayed at checkout before you complete your purchase or can be requested at the placement of the order.
- B. Insurance: Insurance will be standard 100 US dollars unless requested by customer in writing at the time of placing the order.
Duties and Taxes: For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and will not be covered by Mega Jewels and/or Our Employees.
3. Order Processing: Orders are processed Monday through Friday, excluding holidays. Please allow 1-3 business days for your order to be processed before it is shipped. Once your order has been shipped, you will receive a confirmation email with tracking information.
4. International Shipping: We ship to most countries worldwide. However, some regions may have restrictions due to carrier limitations or import regulations. If we are unable to ship to your location, you will be notified either at the time of ordering or during the checkout process.
5. Tracking Your Order: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. Please note that it may take up to 48 hours for tracking information to be updated by the carrier.
6. Delays and Issues: While we strive to ensure timely delivery, Mega Jewels is not responsible for delays caused by external factors such as customs clearance, weather conditions, or carrier disruptions. In the event of significant delays, we recommend contacting the shipping carrier directly for updates using the tracking number provided.
7. Lost or Stolen Packages: Mega Jewels is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. In the event of a lost or stolen package, we recommend filing a claim with the shipping carrier.
8. Shipping Address Changes: If you need to change the shipping address after placing an order, please contact us immediately at megajewelsla@gmail.com. Address changes can only be made if the order has not yet been shipped.
9. Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, refusal to pay duties, or failure to pick up the package from the carrier, the customer will be responsible for the return shipping costs and any associated fees.
10. Contact Us: For any questions regarding our shipping policies or issues with your order, please contact us at megajewelsla@gmail.com. We are here to assist you with any concerns.
11. Customers may use their own FedEx, UPS, or DHL account to ship at their own risks.
12. NO RETURNS ACCEPTED UNLESS AGREED BEFORE SHIPPING.